FEEDBACK FORMS ARE DEAD
If you could have a conversation with everyone who uses your services, what could you learn?
INTRODUCING THE TRANSCEVE ENGINE
According to Social Value UK research, only 8% of social purpose organisations in the UK publish comprehensive impact reports. Using outdated, inaccurate methodologies, these organisations try to make sense of the impact they know their services has on the people they engage with. The charity sector in the UK alone spends 15.8 million hours reporting, often pulling different datasets from disparate systems, trying to make sense of it, comparing apples with pears.
THE PEOPLE WHO USE YOUR SERVICES HAVE BEEN TELLING YOU WHAT THEY THINK ALL ALONG.
Through phone call transcripts, Slack messages, website chat bot case resolution transcripts... The people who use your services tell you every day what they think. Until now, you haven't been able to listen to all that unstructured data in disconnected data silos.
TRANSCEVE CAN HELP. Transceve is able to 'listen' to all of those conversations, all of the time, and use a well-evidenced academic framework to provide you social impact insights in near real time. No more case studies, feedback forms, 1-10 scales and smiley faces.
ABOUT US
OUR STORY
Transceve is a spin-out organisation born from Noise Solution, an award-winning social enterprise delivering evidence-based music mentoring to youth at risk.
Noise Solution has won multiple national awards for it's work on impact (including from PwC, Royal Society for Public Health, SEUK, Digital Revolution, Salesforce, and others).
We built Transceve to allow us to more easily develop our social impact measurement work, and share our work with others.
OUR VISION
Over half a million social purpose organisations in the UK alone play a vital role in sustaining our society, and economy. But only 8% or so of those produce comprehensive impact reports.
Why? Because impact reporting can be conceived as complex, time consuming, or a mystery art which we don't have the resources or expertise for.
Transceve wants to change that, by listening to what your people are telling you anyway, and giving you live, actionable insights.
OUR TECHNOLOGY
Our technology has been built within the Salesforce ecosystem, utilising the best of Salesforce and leveraging the power of emerging generative AI technologies.
As a social purpose organisation ourselves, we understand that trust, ethics, and security are at the heart of any technology decision you make.
Transceve is built for trust, and secure by design. We want to help you understand your impact, and you can trust us to do that.
OUR TECHNOLOGY
Transceve enhances efficiencies and provides robust impact insights to third sector organisations, using generative AI to analyse conversation data to produce unstructured data insights and discrete measurable variables for trend analyses. By shifting from searching for insights to listening to our data, we transform the feedback process, making it more intuitive, impactful, and live.
01 / SECURE
We understand the security of your data is important to you.Transceve is built for trust, and secure by design. With PII masking, data secure in transit and at rest, and all residing within the trusted Salesforce ecosystem, you can be assured your data is safe.
02 / EVIDENCE-BASED
Transceve analyses your data using Self Determination Theory, one of the worlds most widely cited motivational theories with over 1.8m citations globally. SDT is already used in a wide range of domains including sport, management, and education.
03 / ACTIONABLE
We want you to be able to act on the insights Transceve provides, quickly. 'Out of the box' we provide reports and dashboards which give you actionable insights in real time, providing you the information you need to drive up impact from natural, conversational data.
BUSINESS
GROWTH
OUTPUTS
Once Transceve has processed the conversation data, it returns two types of results back to you providing real-time impact insights in ways which you can take action on immediately.
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NUMBER DATA
Transceve takes all of those conversations, and provides measurable and reportable number data, from natural conversations.
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STORY DATA
Transceve will also pull out the highlights from each conversation; snippets of impact gold, which you can use to bring people's stories to life.
Measurable and reportable data, from natural conversations
OUR TECH IN ACTION